Resolved Flags

Navigate: ClosedCase Management > Configuration > Resolved Flags

Description

This task configures accounts that are excluded, based on resolved flags, when importing Case Management cases from an external source. The configuration in this task automatically displays in the Electronic Case Import Page and may be altered per import run, if necessary.

Steps

  1. On the Resolved Flags Configuration screen, make a selection from Flag Type and Flag Value drop-down list.

  2. Click Add to add flags in the Resolved Flags panel.

    • Click Remove to remove an entry.

  3. Click Save.

    • Click Cancel to cancel the configuration.

    • Click Close to end the task.