PIN Search

Navigate: Case Management > Cases > PIN Search

Description

Use the PIN Search task to find and view a summary and details about the case.

Steps

1. From the Case Management Search screen, enter your search criteria and click Search.

   NOTE: A search returns PINs that match your criteria, whether or not a case exists.

2. In the Results tab, select the checkbox for one or more items in the grid and click Next.

NOTE: The number of records displayed in the search results is based on the Search Result Limit application setting.

Click here to learn how to set this limit.
1. Click Configuration > Application Settings.
2. On the Maintain Application Settings screen, select Effective Date from the Setting type drop-down list, and select System from the Filter by module drop-down list.
3. Locate Search result limit and click Edit.
4. Enter the maximum number of records you want to see in search results in the Setting Value column.
5. Click Apply, then click Save.
3. On the Case Summary screen, click View Detail to open the Case Detail screen.

NOTE: Depending on the application setting, PIN or AIN is displayed on this screen.

Click here to learn how to use PIN or AIN label. 
1. Click Configuration > Application Settings.
2. On the Maintain Application Settings screen, select Effective Date from the Setting type drop-down list, and select Case Management from the Filter by module drop-down list.
3. Locate Personal Property: Use AIN? and Real Property: Use AIN? and click Edit.
4. Select the checkbox in the Setting Value column to set it to True and click Apply.
5. Click Save.

Dependencies, Prerequisites, and Setup

• A case must exist and have been created using the Add Case task.

• Cases must be configured using the Configuration task.